Who delivers Australia Post in NZ?
Freightways
For help and support on this service, you can email us at textyourchoicefeedback@auspost.com.au. If your query is regarding your delivery, please visit our help section or call us at 13 76 78 (13 POST).
How do I contact New Zealand Post?
Contact us
Customer feedback
How long does shipping from AUS to NZ take?
When sending parcels to New Zealand from Australia you'll be able to select different services – from express options that can deliver your parcel in 2 to 6 business days – to super economy services that take more than four days to get there.12-Dec-2019
Parcel enquiries For enquiries regarding the delivery of your parcel, contact Australia Post on 13 13 18. For enquiries regarding an Import Declaration or a payment you have made to the Department, contact us.10-Feb-2021
How can I talk directly to the Post Office?
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777):
Agency Details
Does Australia Post have an email?
On it website Australia Post assured customers that it would never demand payment from customers remotely. "Australia Post will never email, call or text you asking for personal or financial information or a payment," the national service said.08-Jul-2021
If your item fails to show, they should chase the delivery company to find out what's happened. If you are advised that the item is 'lost', the retailer is legally responsible for either re-arranging delivery or giving you a full refund. Get in touch with the retailer and request a replacement or your money back.05-May-2017
What do I do if my parcel is not delivered?
Missing or late delivery? Complain to the retailer. You should complain to the retailer as it is responsible for undelivered goods, not the courier. This is because your contract is with the retailer, who you bought the goods from.06-Jun-2022
If your parcel hasn't arrived: Check the delivery address you gave the seller, to make sure it's correct. Then contact the seller and ask where your order is. If the seller claims they've delivered it or doesn't know where it is, you can ask for a redelivery.
Can I call the post office to check on a package?
While the USPS provides a customer service hotline that you can contact in the event of missing mail or missing packages (You can reach the USPS Customer Care Center Monday through Friday, 8 AM to 8:30 PM and on Saturday 8 AM to 6 PM EST at 1-800-275-8777), the fastest way to get help is to simply call the post office 10-Jul-2020
Australia Post's operations have been buckling under large volumes of parcel deliveries in recent months due to lockdowns in Melbourne and Sydney and the popularity of online shopping. In Melbourne, Australia Post paused parcel pick ups for five days to help clear a backlog of deliveries in September.27-Oct-2021
Will Australia Post call me?
“Australia Post will never email, call or text you asking for personal or financial information or a payment,” they said. They also reminded customers to never click on an unverified link and to report any suspicious activity directly to them.07-Jun-2022
Cost of Express Shipping from Australia to New Zealand starts from $23.10. With plenty of PACK & SEND locations throughout New Zealand, you can be sure your goods travel quickly and safely across the Tasman. With PACK & SEND your goods are handled by a team of professionals, experienced with international shipping.
Why does shipping to NZ take so long?
There are currently significant disruptions and congestion to sea freight services worldwide due to continued high volumes resulting in capacity constraints on vessels. This is, in turn, resulting in further delays to arrivals into NZ.
Shipping internationally can also take a long time not only because of the distance involved and the amount of times the packages changes hands, but because your package might get caught in the destination country's customs, where it's analyzed for whether the recipient owes taxes or duties for importing it.
Is there a way to contact customs about a package?
For General Inquiries call: 1-877-227-5511.09-May-2022
If your package is held at customs, you should contact the courier company in charge of your shipment. Normally, they should be able to help you with the customs clearing process, or even, just identifying the problem. Before contact, make sure you have the tracking number to give it to the courier to check its status.
Why is my parcel stuck in customs Australia?
My Parcel is Held by Customs At times, the contents of your mail item might need to be held for an extended period by customs or quarantine authorities. Two of the most common reasons for this include: they need to inspect the item further. an import duty needs to be paid.
Who delivers Australia Post in NZ?