What do I do if my DPD parcel is not delivered?

It may be that your parcel has been delayed. If you haven't seen any new scans in Track and Trace for a few days, we would like to investigate the missing parcel. Inform the sender of your parcel that your parcel is missing so that they can start an investigation with our help.

How do I contact DPD by phone UK?

If you have not received a claim form, please contact Customer Services on 0121 275 0500.

How do I contact DPD local about a missing parcel?

You can contact us in a number of ways: The direct telephone number of each query clerk can be found at the top of your invoice. You can fax your queries to us on 0121 647 0871.

Where is my DPD parcel now?

You can check on the shipping status of your parcel by simply entering the parcel label number or reference number. Track your parcel live and see when we'll be ringing your doorbell. Right down to the last 30 minutes! In addition, myDPD or our app enable you to redirect parcels and register your delivery preferences.

Who is responsible for a lost package?

As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019

How many times will DPD attempt delivery?

If you are sending a parcel to a business address, the driver will attempt to deliver the parcel a maximum of three times. The last attempt will only take place by appointment.

Is DPD part of Royal Mail?

Marking the end of an exclusive Royal Mail partnership, a new agreement between the Post Office and DPD will see parcels delivered directly to its branches providing a quick and convenient location for people to collect their purchases.16-Aug-2021

How long does DPD take to deliver?

DPD delivery takes 1-2 working days for UK deliveries and as little as 2-4 working days for international destinations*, such as the USA.

Can you pickup a parcel from DPD?

Customers can also manage any returns via their local DPD Pickup point. DPD continues to innovate, and with many online shoppers used to click-and-collect as a delivery option, DPD Pickup gives retailers another great option for their customers.

Can I pick up my parcel at DPD?

With DPD parcel collection our couriers come to a specific location, chosen by you, to pick up a parcel before taking it back to the depot to be sorted then sent on to the recipient. Parcel collection services are ever popular, as they give freedom to the sender to get on with their day uninterrupted.

How reliable is DPD?

I have called DPD to complain 3 times and each time - it will be delivered tomorrow, it never comes.DPD Reviews.

Why is my parcel taking so long DPD?

Most often when a parcel's tracking has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel's progress. However, if your parcel tracking has stopped for more than two or three days, there could be complications with the delivery itself.

How do I know when my DPD will deliver?

When will my parcel arrive?

You will receive your one hour window on the day of delivery once the driver has scanned all the parcels onto the van, this is usually by 12 noon.
Enter your reference number and postcode on this page to see all your options.

What happens if a package is lost in transit?

So what's the best way to find a “lost” package? Initiate a “dock sweep” with the carrier at each dock along the planned route. Once completed, if your parcel is not recovered you'll end up dealing with an OS&D clerk at a centralized location who can file a formal trace for you with the carrier.12-May-2017

What happens if a delivery company loses your package?

In case if your customers' packages are truly lost, they naturally expect a refund or a replacement. If the shipping carrier is unable to locate the packages, you need to file an insurance claim to cover the combined insured value of the lost packages.25-Mar-2021

Who pays for missing parcels?

When a parcel goes missing, it's logical to think the courier company is liable. However, it's actually the retailer who is responsible for compensating you. While it's a good idea to contact the courier first, if the parcel is truly lost, you'll need to take it up with the retailer.20-Jun-2019

Do DPD text if missed delivery?

raises the alarm over a convincing SMS phishing - or 'smishing' - scam text claiming to be from DPD. The text appears to be from DPD, informing the recipient that a delivery attempt was made and asking them to follow a link to arrange redelivery.10-Aug-2021

What happens if I miss a delivery UK?

You don't need to book a Redelivery or collect your mail if you've received a yellow card, we'll automatically try and deliver it again the next working day. If we still can't deliver it, then we'll leave a red 'Something for you' card and you can collect it or have it redelivered in the usual way.

Does DPD charge for failed delivery?

The scam entails sending a text that claims that DPD attempted to deliver a package to you, but was unable - and there therefore is an outstanding fee to pay for arranging a redelivery.21-Jul-2021

Is UK mail the same as DPD?

UK Mail is part of the Deutsche Post DHL Group, the world's leading mail and logistics company. Present in 220 countries, being part of this network allows us to provide affordable postal services even further afield.