How do I track my Velex Courier?

Enter tracking number and Click track button to track and trace Velex courier services, packet, cargo, parcel and get to know the delivery status online.

How do I track a customer service number?

All India Number(s): 011-4559 3500 (Customer Support, Mon to Sat 10:00 am to 5:30 pm)

How can I raise complaint in Delhivery?

Please visit www.delhivery.com/services/ and click on 'Contact us' to share your details with us. Our sales executive will reach out to you.

How can I track my parcel with tracking number?

Track My Parcel - SMS Tracking

Go to ups.com, enter your tracking or InfoNotice number into the tracking area located on the left side of the screen, and select Track.
From the Tracking Detail page, add SMS notifications by selecting Request Status Updates.

What are customer service measures?

CSAT measures your customers' feelings immediately following an interaction with a customer service agent. As with CES, you can send out a Likert scale survey question to capture your customer's satisfaction level on a scale from one to five.06-Aug-2020

How complain about delivery boy in Delhivery?

So far so good - The company responded to our notifications and is working on resolving complaints.Delhivery Phone Numbers.

How do I complain about an order not delivered?

You can file a case in consumer court with help of an experienced Consumer rights advocates . A consumer complaint can be filed in any of the following consumer forums: District Consumer Dispute Redressal Commission: Cases which have a total value of less than Rs. 25 lakhs can be filed in district CDRC.

Who is owner of Delhivery?

How do I check my online order?

Find your order status

Go to store.google.com/authentication.
Enter the email address you used to place the order and the order number from your confirmation email.
Select Find order.
Choose the order you want to review.
At the top, you can find your order status.

Can I track my parcel without tracking number?

Therefore, if you do not have the tracking number, you will not be able to check the status of the parcel. It happens that the courier company does not provide one, or it does provide one, but you cannot access it. The tracking number may be missing because the courier company did not provide you with one.27-Feb-2020

How can I track a package without tracking number?

The best way to track a package without tracking number is by setting up a USPS Informed Delivery Account. It allows you to digitally preview your mail, manage package deliveries, and track your packages.27-May-2022

How do you solve service failure?

Tips on How to Better Manage Customer Service Failures

Identify and acknowledge the issue.
Apologize to the customer.
Fix the issue.
Keep the customer updated and informed.
Follow up or reach out to customers.
Analyze the problem and establish some learning points.

What is customer service satisfaction?

Customer satisfaction (CSAT) is a measure of how well a company's products, services, and overall customer experience meet customer expectations. It reflects your business' health by showing how well your products or services resonate with buyers.19-Mar-2021

How do companies handle customer complaints?

Stay Calm. It might be extremely difficult to do, you must stay calm when handling a customer complaint.
Listen. Frequently, if a customer comes to you with a problem, it means that they want to be heard.
Be Kind.
Acknowledge the Issue.
Apologize and Thank Them.
Ask Questions.
Make It Speedy.
Document Their Responses.

Why is Delhivery so slow?

Originally Answered: Logistics: Why is Delhivery extremely slow in shipment? Delhivery is slow because they hide your parcels in their bums so deep that even google won't find it. And the replies you get from account manager or a bot (which is more accurate) is just awesome.

How much time does Delhivery take?

Our express parcel delivery network services over 18000 pin codes in India. It can handle consignments of up to 10 kilograms with same-day and next-day capabilities and 48-96 hour deliveries for long-distance orders.

Will Delhivery deliver on Sunday?

Do you provide pick up & delivery on Sundays? Yes, we deliver on Sundays as well but the pick up happens only between Monday to Saturday.

What do I do if my parcel is not received?

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Check with your family members or neighbours. Your family or neighbours might have received the parcel on your behalf.
Contact seller or courier service. You may check with the logistics partner or courier service directly for more information on where your parcel could be.
Raise a refund request.

What do I do if my package was not delivered?

USPS lost packages:

Call 1 (800) 275-8777 or (800) 222-1811- ask customer service for a tracking update.
Ask neighbors.
Submit a search to Missing Mail search request.
If mail was not recovered, you may able to file an insurance claim.
Wait at least 7 days after the expected delivery date – Start USPS claim here.

How do I get a refund from item not received?

If you qualify for a return but the seller won't give you your money back, you have some options:

Write a complaint letter: we have advice to help you do that and a sample letter.
Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.

Is Delhivery a good company?

Delhivery Reviews FAQs Is Delhivery a good company to work for? Delhivery has an overall rating of 3.7 out of 5, based on over 1,071 reviews left anonymously by employees. 72% of employees would recommend working at Delhivery to a friend and 74% have a positive outlook for the business.

How do I track my Velex Courier?