How do I speak to Hermes?
Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package's tracking number and your Hermes account details to verify your identity.
What can I do if I haven't received my parcel? If you're still waiting on your parcel and it's been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.
How do I email my Hermes?
myHermes
If you prefer to speak to someone directly about your issue you can ring Evri on 0330 808 5456.10-Aug-2022
Why are Hermes so hard to contact?
The truth is that it's extremely difficult to speak to a human at Hermes parcels. The support system is automated and it's almost impossible to get through the bots and to a human.18-Oct-2021
retailer
Why is there a delay with MyHermes parcel?
Your parcel may not have reached us yet. Your parcel may be still with your retailer or may be in transit to us. We may not be the delivery option for the retailer. Please contact the retailer for confirmation that your parcel is being delivered by Hermes.
The same day you create a shipment, tracking information is available online on the Hermes Tracking Portal. Track and Trace as easy as never before: Type in your Shipment number/ id to track your parcel. The exact status of your shipment will appear. You can find the Shipment number/ id on your bill.
Is Hermes now Evri?
Hermes has announced that it has changed its name from Hermes to Evri, complete with a new logo and “brand identity”, according to the company. The new brand name and logo will be rolled out across all of its locations, vehicles and ParcelShops.18-Mar-2022
You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team.
Does Evri have customer service?
Please contact our friendly customer service team, who are available between 8am and 6pm from Monday to Saturday.
MyHermes can deliver any time between 8am and 8pm, Monday to Saturday. This excludes bank holidays. Hermes couriers should not deliver parcels after 8pm, as this is the end of the delivery window. So, if your parcel has not arrived by 8pm, you can expect it to be delivered on the next working day.
Where is my Evri parcel?
You can track any parcel you're expecting using your 16-digit tracking number (or barcode number as it's sometimes referred to). You'll have been given the 16-digit tracking number when you booked your order or, if you're receiving a parcel, the sender should be able to give this to you.
Currently, Evri delivery hours do include Saturdays, but not on Sundays or Bank Holidays. We have a number of services that can collect and deliver parcels on weekends and bank holidays, all of which are available at the lowest available rates.
Is Hermes a reliable courier?
Or you might be sending packages yourself and want to know which delivery companies shoppers would recommend.Best and worst courier firms.
The item is on hold because we do not have all the items to complete the order.29-Dec-2017
Do Hermes drivers steal parcels?
Hermes driver is accused of stealing parcel 13 MINUTES after delivering it after furious customer checks CCTV at her block of flats. A furious customer has accused a Hermes delivery driver of returning to steal a package minutes after delivering it.15-Mar-2022
What to do if your online order never arrives — and how to get your money back
What happens when you don't receive a package?
File a Claim If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.
Why has my parcel tracking stopped updating? Most often when a parcels tracking has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system. However, if your parcel has passed its expected delivery date you'll need to contact us to open an enquiry.
Why is my parcel delayed?
The most common factors leading to delayed delivery are the following: Misspelt, incomplete or outdated address – when the courier driver fails to deliver the package to an address which is difficult to find, a new delivery attempt will not be made unless the customer provides all the necessary details.31-Jan-2020
How do I speak to Hermes?