How do I report Yodel?
In the unlikely scenario where you feel our Customer Service team have been unable to resolve your concerns or issue, you can email our dedicated Executive Complaints Team at ceocomplaints@yodel.co.uk. Our team may need to get in touch with you to fully understand your issue and look at how we can further support you.
Yodel's Customer Service number is 0344 755 0117 This applies to calls from any phone line, including mobile, landline and payphone. Please have your parcel tracking ID ready.
Are Yodel having problems?
20/06/2022 - 14:50 Yodel is currently experiencing service delays due to a system-wide outage.
Your driver might have left your parcel with a neighbour or in a safe place, such as a shed or garage. Check to see if your driver has posted a calling card through your front door telling you if they have left your parcel in one of these locations.
What happens if Yodel loses your parcel?
Choose your level of cover and proof of delivery. In the unlikely event of your item(s) being lost or damaged, we'll pay compensation on valid claims to the level of cover purchased or the value of the item (whichever is the lesser); please note that the fee for the additional cover is non-refundable.
billionaire Frederick Barclay
How long does Yodel take to deliver?
Our “Standard” service parcels estimated delivery date (EDD) will typically be within 2 working days. Please note that we count the day the parcel is handed in at your local Yodel serviced Collect+ delivered by Yodel store as “Day Zero”. Bank holidays and Sundays are not treated as 'working days'.
Yodel normally delivers over 7 Days.Yodel Reviews.
How do I ask for compensation for late delivery?
How Can You Get Compensated if Your Package Delivery Has Been Delayed?
If the item was sent to their home, get them to check with anyone else living there to see if they accepted the delivery. Please also ask them to check if the item has been left with a neighbour, or in a designated Safeplace.
Why is Yodel tracking not updating?
If you have had your parcel number for more than a day and there is no tracking information then please contact the sender to verify your parcel number is correct and that your parcel has been passed over to Yodel.
Yodel, which delivers parcels for a host of household names, including Amazon, Argos, Boots and Tesco Direct, was by far the worst performing delivery firm according to the 9,000 website users who responded to the survey. Just 22% of Yodel customers reported a good experience, with 58% saying theirs was bad.10-Jan-2014
Who is responsible for missing package?
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019
If you have purchased a Collect+ delivered by Yodel Send label from our website that you no longer need, are unable to print or has the wrong address, complete the form below and press submit. We will automatically refund the label as long as it has not been used.
Is Yodel part of Royal Mail?
Is Yodel Part Of Royal Mail? Yodel and Royal Mail are two separate companies. However, Yodel does work in partnership with the Royal Mail, which means that certain parcels can be delivered by both services.
How much does Yodel pay an hour? The average Yodel hourly pay ranges from approximately £10 per hour for a Delivery Driver to £20 per hour for an undefined. Yodel employees rate the overall compensation and benefits package 2.9/5 stars. What is the lowest salary at Yodel?
How much do Yodel drivers get paid per parcel?
Yodel couriers are paid as little as 80p per parcel and there is no weekly guarantee on offer.03-Apr-2020
What does in transit to Yodel mean? This means your package is still on track to be delivered, in other words, it has not yet reached its destination. But it has already left the place of the issuer, so you should be careful because it can reach its destination at any time.
Does Yodel have live tracking?
This new service has just gone live on Yodel.co.uk on our tracking page and the app will follow suit with the driver map going live on there in a few weeks' time.03-Jul-2018
If you've ordered a package to be delivered to your house and it arrives late, you have a right to contact the retail company for a refund. Under the Consumer Contracts Regulations—laws established in 2014 to regulate purchases made online or over the phone—you're entitled to request a refund for late packages.
Can you get compensation if a package is late?
"Eventually, a delayed item can be declared lost, at which point a consumer may be entitled to compensation under Australian Consumer Law or if they purchased additional cover." Australia Post encourages its customers to contact them at auspost.com.au/help if they have any delivery concerns.03-Feb-2022
How do I report Yodel?