How do I get in touch with NZ Post?
You can contact us by submitting an enquiry, or by phone or post.
ParcelPost Standard and Parcel Post Tracked are now 'Economy', a tracked service. CourierPost products and services have been renamed 'Courier' and 'Courier Economy'. Pace products and services have been renamed 'Express'. From 25 June these new names will start to display inside our online tools, such as eShip.
How accurate is NZ Post tracking?
It includes around 1.8 million delivery addresses and is an electronic file of data which can be licensed directly from NZ Post. Having an 80% accuracy rate for your customer addresses means NZ Post can deliver your mail efficiently and accurately.
within three working days
What do I do if my parcel has not been delivered?
When a parcel cannot be delivered it will be held in storage at the carrier facilities. If the shipment is held in storage, you, the sender, will have to make the arrangements for the re-delivery within 24 hours.
Mail, email or both We provide high quality mail and email addressing services, which can reduce the time and money involved in handling returned mail or bounced email transmissions.
What is the difference between CourierPost and NZ Post?
Courier Post is a subsidiary of NZ Post, they offer nationwide courier service with 4 pickups and deliveries cycles per day. In 1989 New Zealand Post established CourierPost, a nationwide courier company designed to protect the company's parcel business from private competition.
The spread of COVID-19 globally has led to reduced airfreight capacity and more recently, stricter lockdown restrictions within certain countries, causing delays to parcels coming in and out of New Zealand. We expect delays to continue for some time. Thanks for your patience.
Who is the best courier in NZ?
Coming out on top is Aramex. Formerly known as Fastway, Aramex blitzed its NZ Post competition. Boasting a 5-Star rating for Overall Satisfaction, it earns top marks in all categories, bar one, Reliability of Service, for which it only dropped one point, to claim a strong 4-Star rating.
Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the transit times can be extended, and your parcel may take longer to arrive at its destination.07-Jan-2022
Why is my parcel tracking not updating?
Most often when a parcel's tracking has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel's progress. However, if your parcel tracking has stopped for more than two or three days, there could be complications with the delivery itself.
USPS Domestic Delivery Times
How long does it take for postal mail to be delivered?
Generally speaking, standard mail takes around 3 to 4 days for it to be delivered, priority mail takes 1 to 3 days, and priority express mail takes 1 to 2 days.09-Jul-2020
Due to the ongoing pandemic, a surge in e-commerce and other factors, carrier capacity is being strained and some shipping companies don't have enough drivers. Smaller, regional carriers are more susceptible to delays in shipping caused by these factors.
Do couriers deliver on weekends NZ?
We deliver to 99.9% of New Zealand and can even deliver to main centres on Saturday to keep your business moving.
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019
What to do if you paid for something online and it never arrived?
If you never got your order and the charge appears on your credit card statement, you can dispute it as a billing error. File a dispute online or by phone with your credit card company. To protect any rights you may have, also send a letter to the address listed for billing disputes or errors.09-Nov-2021
For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."26-May-2020
How do I complain to Courier Post?
Telephone our CourierPost Customer Service Centre on 0800 268 743 or our Pace Customer Service Centre on 0800 501 502, who will lodge an investigation: within 10 days after delivery (or within 7 days after delivery in the case of business customers), for damage to a delivered item or missing contents, or.
Your tracking number should look like this 'AA123456789NZ', or for courier parcels '1005410001051701ASH003JS'. For non-courier parcels, there should be two letters at the beginning and end of the number sequence. To add multiple tracking numbers into the field, separate each number with a comma or a new line.15-Feb-2022
Who owns NZ Post?
New Zealand Post is a company with over 170 years of history. Since 1987, it has operated as a State Owned Enterprise (SOE) with the NZ Government as the 100% shareholder.
How do I get in touch with NZ Post?