How do I contact UPS for a package?
Customer Service Please visit our Customer Help and Support Center or call 1-888-742-5877.
Call Customer Care on 1-800-742-5877 (1-800-PICK-UPS®) Send an email to Customer Services customer.service@ups.com.
How do I contact UPS by phone?
When you contact UPS, start with our Virtual Assistant for immediate answers. If you still need help, we'll either transition you to live chat or connect you directly to a phone representative (during normal business hours.)
What happens if UPS doesn't deliver my package?
If you're unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point® location near your home, where your package will be held for you to pick up for 7 calendar days. After 7 calendar days, your package will be returned to the sender as undeliverable.
The sender or receiver of a missing UPS package can open a claim with the company for a full refund. The entire claim process with UPS takes an average of 10 days to be completed. You can report a missing UPS package and file a claim at the UPS claims site.04-Dec-2020
Why does UPS keep delaying my package?
Due to the ongoing pandemic, a surge in e-commerce and other factors, carrier capacity is being strained and some shipping companies don't have enough drivers. Smaller, regional carriers are more susceptible to delays in shipping caused by these factors.
For the latest information regarding your package, please visit the UPS Tracking page. Your package is on its way to a UPS Access Point® location for pickup at your convenience. UPS Tracking page.
What time UPS delivers?
Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window.
Does UPS deliver on weekends, including Saturday and Sunday? Yes, UPS offers Mon-Sat delivery service for residential and commercial packages and offers delivery of residential packages on Sunday. What is the latest time of day a package will be delivered? Most packages are generally delivered by 8 p.m.
How can I speak to a representative at USPS?
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777):
Other Customer Service options - Customer Care number toll free at: 1-800-419-0157.
Can you pick up a package from UPS?
If you cannot wait for a UPS package to reach your location, there may be an option for you to pick it up straight from the UPS.23-Oct-2020
Package theft statistics from 2020 reveal that there was a marked increase in the number of pilfered deliveries from 2019 to 2020: 36 percent and 43 percent respectively. Of the 43 percent who've had deliveries swiped away, 64 percent of that demographic said they've had their purchases robbed more than once.28-Jun-2022
Does UPS refund for late delivery?
All UPS ground and express packages are guaranteed to arrive on time, or it's free. Once you identify that a package was delivered late, requesting a UPS Guaranteed Service Refund is the next step to get your money back. The request must be within 15 days of the originally scheduled delivery date.17-May-2021
10 business days
How long can UPS delay a package?
If you are a UPS My Choice® member, The UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days. Customer centres can hold your package for up to five business days. Both of these options are free.
Why Do Delayed Deliveries Occur?
Can you track UPS real time?
The “Follow My Delivery” UPS app allows you to check the status of your delivery in near-real time. This service gives the more than 22 million UPS My Choice service members the ability to monitor their packages on a live map.24-May-2016
There will be no more sweating in anticipation when your package shows as "out for delivery," my friends. UPS has finally rolled out true package tracking, letting you see exactly where the truck carrying your item is on a map right from your smartphone or PC.12-May-2016
How long does it take if it's out for delivery?
Section 2 of 7: When will my "out for delivery" package arrive? Packages marked as "out for delivery" usually arrive by the end of the day. Your package's arrival time depends on how close you live to the delivery facility, as well as the length of the delivery route.08-Jun-2022
How do I contact UPS for a package?