How can I contact NZ Post?
Contact us
For all domestic and international postal services: complete the assistance form online; or. call the Customer Care Centre on 0800 501 501.
What do NZ Post tracking numbers start with?
Tracking numbers Your tracking number should look like this 'AA123456789NZ', or for courier parcels '1005410001051701ASH003JS'. For non-courier parcels, there should be two letters at the beginning and end of the number sequence.15-Feb-2022
There was a delay (e.g. weather or transport related) in transporting your item to its destination and it may be delayed by one or more working days. Out for Delivery. Your parcel is currently with the delivery agent (e.g. courier driver or overseas postal operator) who will deliver it. Parcel Delayed.15-Feb-2022
What do I do if my parcel hasn't arrived?
If your parcel doesn't arrive after 30 days and you're told it's lost in transit, your next step should be to get in contact with the retailer you bought from. This is, just like delayed parcels, because it's the retailer that you have a contract with and not the delivery firm.17-Dec-2021
Missing or late delivery? Complain to the retailer. You should complain to the retailer as it is responsible for undelivered goods, not the courier. This is because your contract is with the retailer, who you bought the goods from.06-Jun-2022
Can I get a refund for a lost package?
You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.04-Dec-2020
What should I do if my parcel is stolen? If you have something valuable stolen, you can report it to the police by calling 101. But you'll probably find that you're just as well taking it up with the retailer. Some companies will send you a no-questions-asked replacement, as they want to keep you as a customer.13-Oct-2021
What happens if courier says delivered but no package?
If the online tracking reads Delivered, our courier has dropped off your item, and it is likely to be left in a safe place for you. We often find that it is best to check: If residential: have a look around your property for areas that may not be easily visible from the road and the courier could've deemed as safe.15-Feb-2022
The code highlighted in yellow is the company A/C number. For the label on the right it is 9999999. The number highlighted in red is the consignment number. For the label on the right it is 1234567890.
How do you know if a tracking number is real?
Instead of clicking on a link, go to the shipper's website and manually key in the tracking number to confirm it's real. If the price seems too good to be true, there's probably something wrong. Be wary if the item is selling for significantly lower than what you've seen elsewhere. for more advice.13-Dec-2018
ParcelPost Standard and Parcel Post Tracked are now 'Economy', a tracked service. CourierPost products and services have been renamed 'Courier' and 'Courier Economy'. Pace products and services have been renamed 'Express'. From 25 June these new names will start to display inside our online tools, such as eShip.
Why is my parcel tracking not updating?
Most often when a parcel's tracking has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel's progress. However, if your parcel tracking has stopped for more than two or three days, there could be complications with the delivery itself.
If tracking is not updated, make sure you have entered the exact same tracking number. USPS has a tracking number for each shipment, so you must use the correct number. If the problem persists, there may be a problem on the carrier's end.08-Aug-2022
Why is my parcel in transit for so long?
Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the transit times can be extended, and your parcel may take longer to arrive at its destination.07-Jan-2022
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.15-Nov-2019
What to do if you paid for something online and it never arrived?
If you never got your order and the charge appears on your credit card statement, you can dispute it as a billing error. File a dispute online or by phone with your credit card company. To protect any rights you may have, also send a letter to the address listed for billing disputes or errors.09-Nov-2021
Your consumer rights if a delivery date is missed If the retailer was aware you needed the item on the date agreed, you are entitled to cancel the order and claim a refund.10-Mar-2020
Who is responsible if package is delivered to wrong address?
The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund.
Normally, you have every right to keep them. In fact, the law is on your side too. No law will force you to return the items that have been wrongly delivered to you to the sender or to pay for them.18-Dec-2020
What can I do if my neighbor steals my package?
If you have documented proof that your neighbor has stolen your package, here are several corrective steps you can take: File a claim with the shipping company. Request a replacement or refund from the vendor. File a police report or an insurance claim.
How can I contact NZ Post?