Does Parcelforce have live chat?
Support via our live chat is available 24 hours per day, 7 days a week. You can speak with the claims team via Live Chat. Alternatively, you can also email your enquiry to parcelforce.claims@parcelforce.co.uk.
Getting in touch with a query or complaint
Can I collect my parcel from the depot Parcelforce?
If you want to collect your parcel from one of our depots then please visit the depot locator locator for the address, directions and opening times. Your parcel will be ready for collection from the next working day.
In 1990 Royal Mail Parcels was rebranded to Parcelforce, along with a massive investment in IT and infrastructure with the introduction of online tracking and the construction our National and International sorting hubs. Then in 1998 the business was rebranded to Parcelforce Worldwide.
What happens if Parcelforce can't deliver?
Missed a parcel delivery? After an initial attempted delivery, we will automatically attempt redelivery on the next working day if we haven't left your item at your local Post Office or with a neighbour. You can arrange an alternative redelivery or pick up below.
We currently cannot give specific times for deliveries. We will attempt to deliver a maximum of 3 times, after which you will need to collect your parcel from the depot.
Do Parcelforce leave parcels Post Office?
If you are not at home when the driver attempts to deliver, they will leave a card with the details of your local Post Office where your parcel is being securely held for you to collect from the next working day. You need to take the card and a proof of ID showing your delivery address to collect your parcel.
Parcelforce Worldwide is a GLS Network Partner. An unrivalled road-based European network for day certain guaranteed deliveries.
Does Parcelforce deliver on Sunday?
If you're wondering if Parcelforce delivers on a Sunday, then the answer is yes! In fact, Parcelforce has a dedicated Sunday delivery service called Parcelforce Express Sunday.
To ensure the safe delivery of your parcel, we need a signature to confirm successful delivery. If there is nobody to receive the parcel, the driver will either attempt delivery to a neighbour or take your parcel to be securely held at the local Post Office or depot.
Will Parcelforce deliver on a Saturday?
Deliveries on a Saturday are between 7am and 2pm. However, if the sender has not chosen the Saturday delivery service, then we will deliver your parcel on Monday (except for Bank Holidays / Public Holidays).
We send an email or text to your customers to tell them when we plan to deliver their parcel. If this is not convenient, they can instruct us to deliver on a different day or to a different address (a neighbour or a post office).
Does Parcelforce deliver separately from Royal Mail?
Parcelforce Worldwide is a courier and logistics service in the United Kingdom. Parcelforce Worldwide is a trading name of the Royal Mail and is organised within the UK Parcels, International and Letters division of the group.Parcelforce.
Parcelforce Worldwide offers a wide range of delivery services to suit your needs. We pride ourselves on offering courier services that are as flexible and convenient as possible for our customers.
Why is my parcel taking so long Parcelforce?
the delay is caused by adherence to Parcelforce Worldwide policies to provide a copy of the delivery record or a copy of the signature obtained at delivery; the parcel has not been packed adequately or has been packaged incorrectly. This information can be found in our Packaging Advice pages.
Your consumer rights if a delivery date is missed If the retailer was aware you needed the item on the date agreed, you are entitled to cancel the order and claim a refund.10-Mar-2020
How many times is delivery attempted?
There are usually up to three delivery attempts, but there are some exceptions in certain countries where the driver makes only one delivery attempt.20-Jan-2020
Parcelforce Express 24-Hour Parcel Delivery | Parcelforce Courier Services | Parcel2Go.
How long does it take for Parcelforce to deliver UK?
If you're sending a parcel in the UK, Parcelforce could deliver in 1-2 working days or the next working day, depending on the service you book. For more precise parcel delivery times, you could book a priority service, which offers delivery before 9 am, before 10 am or before 12 pm.
within 2 working days
How do you find out which Post Office my package is at?
On the "Find Locations" page under the drop-down section for location type, choose "post offices" and then enter your address. USPS will show you which location services your area.16-Jan-2019
Does Parcelforce have live chat?